At Northwinds Outdoor Group, we stand behind the quality and durability of our products. We design our gear with hunters and outdoorsmen in mind, and we want you to have confidence every time you head into the field.

Warranty Coverage

All bags, packs, and apparel purchased directly from Northwinds Outdoor Group or an authorized retailer are covered by a limited warranty for 2 years from the date of purchase. This warranty covers:

  • Defects in materials (such as zippers, buckles, straps, or stitching)
  • Defects in workmanship (manufacturing flaws that affect the function or durability of the product)
  • Premature product failure under normal and intended use

If a product is determined to have a manufacturing or material defect, we will, at our discretion:

  1. Repair the item, or
  2. Replace the item with the same or comparable model, or
  3. Provide store credit if a replacement is not available.

What the Warranty Does Not Cover

This warranty does not cover damage caused by:

  • Normal wear and tear (including fading, abrasions, or fabric breakdown from extended use)
  • Misuse, neglect, or abuse (such as overloading, dragging, cutting, burning, or improper storage)
  • Accidental damage (tears, rips, punctures, or stains from use in the field
  • Modifications or alterations made by the customer or third parties
  • Cosmetic damage that does not affect the function of the product
  • Loss, theft, or damage not related to a manufacturing defect

Proof of Purchase

To qualify for warranty service, proof of purchase (receipt or order confirmation) is required.

How to Submit a Warranty Claim

  1. Contact our customer service team at northwindsoutdoor@gmail.com.
  2. Provide proof of purchase, a description of the issue, and clear photos of the product.
  3. Our team will evaluate the claim and provide next steps, including shipping instructions if necessary.

Final Notes

This warranty is limited to the original purchaser and is non-transferable. Northwinds Outdoor Group reserves the right to determine whether a product has a defect in materials or workmanship.