Refund policy

At Northwinds Outdoor Group, we want you to be completely satisfied with your purchase. If your gear isn’t the right fit, we make returns and exchanges simple. Please review the guidelines below to ensure your item qualifies.

Standard Return Policy

  • Timeframe: Returns are accepted within 30 days of the purchase date.
  • Condition: Items must be unused, unwashed, and in new condition, with all original tags, packaging, and accessories included.
  • Proof of Purchase: A receipt, order confirmation, or proof of purchase is required for all returns.

Refunds

  • Refunds will be issued to the original form of payment once the returned item has been received and inspected.
  • Please allow 5–10 business days for refunds to appear on your account, depending on your bank or payment provider.
  • Original shipping charges are non-refundable.

Exchanges

  • We are happy to process exchanges for a different size or color if available.
  • If the requested item is out of stock, a refund will be issued instead.

What Does Not Qualify for a Refund or Return

  • Items that have been used, worn, washed, or damaged due to misuse
  • Items without original packaging, tags, or proof of purchase
  • Final sale, clearance, or discounted items (these are not eligible for return or refund)
  • Damage caused by normal wear and tear, accidents, or modifications

How to Start a Return

  1. Contact our customer service team at northwindsoutdoor@gmail.com
  2. Provide your order number and reason for the return or exchange.
  3. You will receive instructions on how to ship the item back to us.
  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.